The latest version of the My VMware mobile application now allows VMware Premier Services customers to open up a Severity 1 SR and get connected to support in minutes. This new feature is called "Fast Lane Support" and is now live!
Check it out on iTunes: https://itunes.apple.com/us/app/my-vmware/id512689552?mt=8
Check it out on Google: https://play.google.com/store/apps/details?id=com.vmware.myvmware&hl=en
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